I have implemented successfully customer and agent authentication via LDAP, but I have a question about group membership.

I have created a group otrs_allow_c group where all customer users reside to allow login.

But in this group I want to add another group for ease of use because we have already pre-defined groups where the users reside in.

I already tried but it does not work.

Is it because the perld ldap module does not recursively search groups or something like that?

I also made some small tutorial to implement OTRS LDAP auth, and that way I use it now.

You can find it here:

Any suggestions?