Hello Claude,

Did you make sure that at Ticket::Frontend::AgentTicketCompose###StateType you have listed the state type associated to your desired default state?

On 19 October 2016 at 08:46, claude <pref-otrs@haute-garonne.gouv.fr> wrote:

Hi,

I can't change
Ticket::Frontend::AgentTicketCompose###StateDefault

Any idea ?

Thanks and regards

Claude

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