2008/12/20 Steven Carr <steven.carr@khipu-networks.com>

sol sol wrote:
> the leave a copy should be used for copy in case anything goes wrong.

This is a bad idea, having 100's if not thousands of emails in a mailbox
that have to be read every time you check for new messages would not be
feasible in a production environment and would dramatically increase the
delay in getting tickets into the system. Setup a dedicated mailbox to
OTRS and if you want a copy of the emails set it up to send to multiple
mailboxes.

> but i can define a rule that all incoming mail will be sented as copy to
> an other mailbox, not a big deal.
>
> Do you have any idea if it would be possible to sent my incoming mail to
> a imap box, let a copy be sent from imap to a pop 3 box with a
> forwarder, this pop 3 linked in otrs, but that OTRS shows it as an
> original mail? if you know what i mean?

If Exchange has the functionality on the server side rules then I don't
see why not, but by far the easiest way is to use a distribution list.

Steve

--
Steven Carr
Engineer - Khipu Networks Ltd.
support@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573

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