no. That would just create another article. But that article might have the ticket flow if it's a reply.


On Mon, May 27, 2013 at 10:04 AM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
Hi,

I am running OTRS version 3.2.7 on CentOS Linux Version 6.4. Is there a way to append conversation in OTRS whenever any end customer replies to the specific ticket keeping the subject line intact( also includes ticket #)?

Regards,

Kaushal

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs