There is no optimal way to do this. One way would be to print (to pdf) the tickets and you have them.

The following is just an idea:

You could use bin/otrs.GetTicketThread.pl

But what would be the goal? you'd still need to get (something) into an email and I can pretty much guarantee you're not going to get something immediately threadable and certainly not attachments.

bin/otrs.GetTicketThread.pl -t 1

TicketID 1 looks like this:

=====================================================================
TicketNumber: 2010080210123456
TicketID: 1
Created: 2010-08-02 08:00:00
Queue: Raw
State: new
Priority: 3 normal
Lock: unlock
---------------------------------------------------------------------
ArticleID: 1
From: OTRS Feedback <feedback@otrs.org>
To: Your OTRS System <otrs@localhost>
Subject: Welcome to OTRS!
Created: 2010-08-02 08:00:00
SenderType: customer
Body:
The OTRS Project http://forums.otrs.org///lists.otrs.org/.pen-source/.
---------------------------------------------------------------------

Then you'll need to parse this into something that you'll want to use in email. You can use any command line command, with ARG[1] being the ticket id
maybe something like 
/opt/otrs/bin/otrs.GetTicketThread.pl -t ARG[1] > /path/out/ARG[1].txt

This might (?) make a bunch of text files. Note that you could, in theory, pipe the thread(s) to a command that nicely formats your email or mail it or ... 

Nothing here is tested. It may break things. It may not even work. Note that if you do export a LOT, you should make sure you don't run out of disk space.

On Fri, May 29, 2015 at 1:52 AM, Blue Web <blueweb.gs@gmail.com> wrote:
Hello,

I need to export multiple tickets selected via generic agent process to plain .eml format. I know the generic agent allows to run ticket commands/custom modules, however it's unclear to me how to proceed. Would someone please be so kind to provide an example ?
What I need is to export all tickets/articles in a queue so that I am able to import them back to a mailbox.

Thanks,
gs

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