Hi Frank,

I guess there is no google hit for this because what you want involves the combination of different functionalities that are available in OTRS.

What you could to is to create a little event-based module or postmaster filter that pushes a ticket to a given queue if the customer is not in your customer database. This queue could then have an auto-reply, maybe, or you can just close the ticket and that's it.
If you want, you could also remove those tickets from your system with a GenericAgent job , for instance weekly.

Would this be what you're looking for?

((enjoy))
-
Michiel Beijen
R&D

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On Wed, Apr 7, 2010 at 2:26 PM, Frank Lahm <franklahm@googlemail.com> wrote:
Hi list,

if this is FAQish I apologize, just couldn't find the right google
terms and nothing related in the manual.

Here's what I'd like to achieve:
- I'm collecting emails from a dedicated mail adress "support@doma.in"
- I've got a few customer users
- I'd like only these to be able to create tickets by mail and
everybody else be rejected
- currently a ticket is created for eg every spam mail directed at
"support@doma.in"

Is there a way?

Thanks!

Cheers, Frank
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