Re: [otrs] Customer Company question with Active Directory

Hi, Am 14.11.2009 um 08:02 schrieb Sarper SARIDAL:

A customer has 5 tickets from ABC Company B customer has 4 tickets from ABC Company

ABC company has a total of 9 tickets.

Can we group the incidents so they can both see tickets from ABC Company.

as you describe it, it is the standard behavior of OTRS. If both customers have the same customer# then both can see all tickets in "Company Tickets" in the customer panel. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project