Thanks for the suggestion!  I’ll take a look and bug you guys more if I’m still stumped.  I appreciate the assistance.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arthur de Pauw
Sent: Monday, April 26, 2010 4:04 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] customer ticket question

Maybe your agents have put the tickets in a queue where the customers don't have access?

bests

arthur

On Fri, Apr 23, 2010 at 4:12 PM, Garren McKelvey <gmckelvey@roomlinx.com> wrote:

Hello,

I’m trying to set up the customer login section of OTRS.  I have customer accounts and I can log in with them.  My concern is that they cannot see any agent created tickets.

When agent tickets are made, the customerID code is put into the ticket automatically, and I have verified that the customerID code that is created and is accurate to the customer.  But when I log in as the customer I can only see tickets that I created as the customer.  Not as the agent.

Does anyone have any idea what I may be doing wrong?

-Garren McKelvey

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cheers,
arthur