Ah, the crontab for the user otrs was cleared out.  I su’d to otrs and ran Cron.sh start and that seems to have fixed this.

Thanks for looking into it!

Chris

From: Chris Johnson
Sent: Tuesday, February 09, 2010 1:24 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] OTRS not automatically polling for new mail

This is what I get when I hit the “Run Now”, it grabs the mail, and creates a ticket and sends out the notifications to the agents… however, it’s just not doing it every minute or whatever it is supposed to do it.  As you can see, I sent in an email, forced a “Run Now” and it worked just fine.  It’s just not automagically polling.

Chris

Time      Priority                 Facility                  Message

Tue Feb 9 05:19:27 2010                notice   OTRS-CGI-11      IMAP: Fetched 1 email(s) from tsi/mail.tgusa.com.

Tue Feb 9 05:19:27 2010                notice   OTRS-CGI-11      Sent agent 'NewTicket' notification to 'ecarson@tgusa.com'.

Tue Feb 9 05:19:27 2010                notice   OTRS-CGI-11      Sent agent 'NewTicket' notification to 'byu@tgusa.com'.

Tue Feb 9 05:19:27 2010                notice   OTRS-CGI-11      Sent agent 'NewTicket' notification to 'kmccabe@tgusa.com'.

Tue Feb 9 05:19:26 2010                notice   OTRS-CGI-11      Sent agent 'NewTicket' notification to 'kberdine@tgusa.com'.

Tue Feb 9 05:19:26 2010                notice   OTRS-CGI-11      Sent agent 'NewTicket' notification to 'ycisneros@tgusa.com'.

Tue Feb 9 05:19:26 2010                notice   OTRS-CGI-11      Sent agent 'NewTicket' notification to 'cjohnson@tgusa.com'.

Tue Feb 9 05:19:25 2010                notice   OTRS-CGI-11      Sent auto response (SendAutoReply) for Ticket [2010020911000021] (TicketID=127, ArticleID=457) to 'Chris Johnson <cjohnson@tgusa.com>'.

Tue Feb 9 05:19:25 2010                notice   OTRS-CGI-11      Sent email to 'Chris Johnson <cjohnson@tgusa.com>' from 'Technical Support Inbox <tsi@tgusa.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2010020911000021] RE: testing 2;

Tue Feb 9 05:19:25 2010                notice   OTRS-CGI-11      New Ticket [2010020911000021/testing 2] created (TicketID=127,Queue=Service,Priority=3 normal,State=new)

Tue Feb 9 05:19:25 2010                notice   OTRS-CGI-11      Take UserCustomerID (cjohnson@tgusa.com) from customer source backend based on (cjohnson@tgusa.com).

Tue Feb 9 05:19:25 2010                notice   OTRS-CGI-11      Take UserLogin (cjohnson) from customer source backend based on (cjohnson@tgusa.com).

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder
Sent: Tuesday, February 09, 2010 3:10 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS not automatically polling for new mail

Hi Chris,

What is displayed in your system log? try and run the postmaster mail account (press the "x" underneath "Run Now") and check the log to see what's happening, this will give us more information to resolve the issue.

Thanks,

On Tue, Feb 9, 2010 at 12:29 AM, Chris Johnson wrote:

Greetings,

I believe that in trying to set up a Customer LDAP and Database data stores that OTRS may have gotten ‘confused’.  I pulled the offending configuration, and OTRS seemed to behave properly again, however, it is now not polling for new mails in my IMAP accounts.  What may be the cause of this?  How do I remedy this?

Thanks,

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