The README.webserver instructions says: "Change the webserver user (normaly wwwrun) to the OpenTRS user (otrs)." I run my webserver as user "nobody" and it is not possible to change it to something else since I have many sites hosted here that are currently using "nobody". When replying to a support email, I get the following error: mkdir /opt/OpenTRS/var/article/2002/06/24/30: Permission denied at ../../Kernel/System/Article.pm line 124 The ownership for those folders is otrs:users If I change ownership to nobody:nobody, it will work for this session but the next sessions tries to do the mkdir as otrs again. Is it possible to make OTRS use nobody:nobody as my user name and group name? Dan Rau 303-394-3006 (office) 303-619-1904 (mobile) 630-566-3378 (fax)