Thanks a lot,

it works in this way, but about "To ensure that one customer can access the tickets of other customer users add the IDs of this other users
into the new field for the multiple customer IDs. Each ID hast to be seperated by a semicolon."  (c) otrs_admin_book in 11.2.1.1. Customer with multiple IDs (Company tickets)?

As I understand now this way can be used to provide one user view to certain customers tickets.



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11.05.2009 15:19
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Re: [otrs] Company tickets.





You should use one unique CustomerID. E.g. if you have customer user A
and B from company C, then both of them should have CustomerID 'C'. When
another user from company C gets an account, this user has also the
CustomerID 'C'. You don't have to edit the profiles from A and B.

yevgeniy.kolesnyk@obi.ua schrieb:
> Hello all,
>
> does anyone know easier way to show to all customers all tickets than
> adding to "CustomerIDs" all other user IDs?
> It is not very convinient when you have 20 customers and with adding new
> you I should load setting of each customer and add there new ID and to
> this new customer you should add all other 20 IDs.
>
> Thanks in advance!
>
> --
> Best regards,
> Yevgeniy
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