Re: [otrs] Query regarding CustomerTicketMessage

That's what it's supposed to do. On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed wrote:

Hi Gerald,

Many thanks for your quick support. I have another query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: noc-support@photobox.com).

With regards,

Abdul

On 29 September 2012 19:29, Gerald Young wrote:

...

The reason it's there is so customers don't blindly submit on the default queue. There is more information here: http://forums.otterhub.org/viewtopic.php?f=60&t=7138

On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed wrote:

...

Hi All,

I have setup OTRS as our ticketing tool. I am currently trying to remove the default ( - ) from drop down menu of To: address in CustomerTicketMessage to a created queue.

With regards,

Abdul

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-- With regards,

Abdul Sys Admin

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