Re: [otrs] how do I stop truncated notifications/follow-ups

On Tue, 5 Oct 2004 12:29:53 -0400 (EDT), Robin Mordasiewicz wrote:

When a user takes out a new ticket a notification is sent out to the owner of the qeue but the notification does not show the whole message that the ticket holder wrote.

When viewing the message in the web front end it looks fine. I would just like to be able to view the whole untruncated ticket information in the notification or follow up which is sent.

The truncation is controlled in Admin-Area, Notifications, xx::Agent::xx..... The one you are probably interested in is xx::Agent::NewTicket. Highlight this option and click "change". In the modification area, you will see a line like this: That says to display the first 16 lines of the email and cut the rest off. You can adjust this number to display more or less of the message. To display all of the message, I would guess that you remove all of the number: But I don't know for sure because I have never tried it. Give it a try and see how it comes out. Hth, Tyler Hepworth