[otrs] (no subject)

Hello there. I have been looking around and found no answers for my questions. By default, when a customer requests a ticket to any queue, the owner of that queue is root. How can I change the owner of a queue ? Also, is there any way I can forward each ticket that belongs to a queue that I've created to the Postmaster Queue ? (not moving the ticket, just making some sort of a symbolic link). Thank you. Keep up the good work !