Hi We found some issue which we don't know how to classify: If you click on "Compose Empty Answer" on a ticket, you immediately become the new owner even if you *don't* send it (e.g. just press 'back' in your browser). In fact, from then on the ticket is locked on you. This is also a nice way to get rid of the "escalated tickets" without answering them: - click on "Compose empty answer" - don't submit it - change the ownership back to the previous agent We don't know if this should be posted to bugs, or if we miss some basic understandings any hints appreciated Patrick -- ------------------------------------------------------------- addr://Rathausgasse 31, CH-5001 Aarau tel://++41 62 823 9355 http://www.terreactive.com fax://++41 62 823 9356 ------------------------------------------------------------- terreActive AG Wir sichern Ihren Erfolg. -------------------------------------------------------------