[otrs] LDAP (ActiveDirectory) customer authentication problem

27 Dec 2006

      I realize this question has been beaten to a pulp, but after three days 
of searching, i haven't found any answer, so here goes:

I'm trying to authenticate customers against our active directory 
domain, it works fine if the customer has been added to the DB manually, 
but if not, all i get is: "Panic! no UserData!!!"

my understanding is that OTRS is supposed to automatically fill in the 
necesesary data in the database by pulling it from LDAP. Why then does 
it not seem to:

Kernel/Config.pm:

package Kernel::Config;

sub Load {
     my $Self = shift;
     # ---------------------------------------------------- #
     # ---------------------------------------------------- #
     #                                                      #
     #         Start of your own config options!!!          #
     #                                                      #
     # ---------------------------------------------------- #
     # ---------------------------------------------------- #
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'hook.hfp.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=HFP,dc=COM';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'domain_user';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'user_password';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
         port => 3268,
         timeout => 120,
         async => 0,
         version => 3,
};

$Self->{'UserSyncLDAPMap'} = {
         # DB -> LDAP
         Title =>        'title',
         Firstname =>    'givenName',
         Lastname =>     'sn',
         Username =>     'sAMAccountName',
         Email =>        'mail',
         CustomerID =>   'mail',
};

     # ---------------------------------------------------- #
     # database settings                                    #
     # ---------------------------------------------------- #
     # DatabaseHost
     # (The database host.)
     $Self->{'DatabaseHost'} = 'localhost';
     # Database
     # (The database name.)
     $Self->{'Database'} = 'otrs';
     # DatabaseUser
     # (The database user.)
     $Self->{'DatabaseUser'} = 'otrs';
     # DatabasePw
     # (The password of database user. You also can use bin/CryptPassword.pl
     # for crypted passwords.)
     $Self->{'DatabasePw'} = 'bh100dul';
     # DatabaseDSN
     # (The database DSN for MySQL ==> more: "man DBD::mysql")
     $Self->{DatabaseDSN} = 
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

     # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
     # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
     # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = 
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

     # ---------------------------------------------------- #
     # fs root directory
     # ---------------------------------------------------- #
     $Self->{Home} = '/opt/otrs';

     # ---------------------------------------------------- #
     # insert your own config settings "here"               #
     # config settings taken from Kernel/Config/Defaults.pm #
     # ---------------------------------------------------- #
     # $Self->{SessionUseCookie} = 0;
     # $Self->{'CheckMXRecord'} = 1;

     # ---------------------------------------------------- #

     # ---------------------------------------------------- #
     # data inserted by installer                           #
     # ---------------------------------------------------- #
     # $DIBI$
     $Self->{'SystemID'} = 10;
     $Self->{'SecureMode'} = 1;
     $Self->{'Organization'} = 'New West Physicians';
     $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
     $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
     $Self->{'FQDN'} = 'helpdesk.nwphysicians.com';
     $Self->{'Defa    $Self->{'DefaultCharset'} = 'iso-8859-1';
     $Self->{'AdminEmail'} = 'information.systems@nwphysicians.com';

     # ---------------------------------------------------- #
     # ---------------------------------------------------- #
     #                                                      #
     #           End of your own config options!!!          #
     #                                                      #
     # ---------------------------------------------------- #
     # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.18 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#

1;ultLanguage'} = 'en';

Any help is greatly appreciated

Mike 

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[otrs] LDAP (ActiveDirectory) customer authentication problem

Mike Clayton