Thanks, I'm doing some reading on templates. Sounds like a nice feature,
and we'll definitely experiment with that to help customize the theme.
But is that required to set variables via the URL string? If we want to
"set" the Queue or some custom field data (example freetext1) via CTI
manipulating the URL, does that require a custom theme?
Bill
On Tue, Mar 9, 2010 at 2:48 AM, Nils Leideck - ITSM wrote: Hi, this is all possible, yes. I recommend to look into the Template Files
*.dtl in Kernel/Output/HTML/Standard/
There you can modify the transfer type from post to get, temporary, to see
what variables are available, sorry, I do not have them all in mind :-) You should also see: http://doc.otrs.org/2.4/en/html/c2079.html And take of only copy over the files you actually change.
OTRS will automatically get the missing files from the Standard theme. This
will make upgrading in a later stage much easier. Nils Leideck --
Nils Leideck
Senior Consultant nils.leideck@leidex.net
nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project