Reply to the ticket as per usual and set the next state to be “closed successful”.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Castro
Sent: 04 June 2008 20:24
To: otrs
Subject: [otrs] Otrs Newbie question

Hi,

I started to use OTR and i am really liking it.
I want to know to to configure otrs to send in the Customer::StateUpdate the text I typed when I closed
the ticket. This is important to show the user why I closed the Ticket.
Or there is a better way to do it?

Best Regards,

--
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