Re: [otrs] ACL with FREETEXT ISSUE

19 Oct 2012

      Gerald, 
Thanks for your quick response

But  with this solution, I must think ACL with Freetext don't work?

Because I want use only one freetext (1) for all queues & control with ACL
the value of the free text to be displayed for each queue.

Is it posible? I follow the guide
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=68 

or the best way  is that you  suggest?

Regards

Antonio

Date: Wed, 17 Oct 2012 20:58:12 -0400
From: Gerald Young 
Subject: Re: [otrs] ACL with FREETEXT ISSUE
To: "User questions and discussions about OTRS." 
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"

http://forums.otterhub.org/viewtopic.php?f=60&t=8032

On Wed, Oct 17, 2012 at 8:37 PM, Antonio Sarmiento  wrote:
...
I'm trying to display a subset of freetext values depending on the 
queue selected.
For this I did the following configuration:
In my freetext1 config I have:
$Self->{'TicketFreeKey1'} =  {
  'TIPO CI' => 'TIPO CI AFECTADO'
};
$Self->{'TicketFreeText1'} =  {
  'DNS' => 'DNS',
  'Fibra optica' => 'Fibra Optica',
  'Firewall' => 'Firewall',
  'Hub' => 'HUB',
  'Panel' => 'PANEL',
  'Proxy' => 'Proxy',
  'RAS' => 'RAS',
  'WEB' => 'WEB'
};
My ACL script in config.pm is:
# ticket acl
 $Self->{TicketAcl}->{'ACL-CATEGORIA'} = {
         # match properties
         Properties => {
                 # current action match propertiess
                 Frontend => {
                 Action => ['AgentTicketPhone','AgentTicketEmail'],
                 },
                 # current ticket match properties
                 Ticket => {
                 Queue => ['Comunicacion::Redes'],
                 },
         },
         # return possible options (white list)
         Possible => {
         # possible ticket options (white list)
            Ticket => {
                 TicketFreeText1 => ['HUB','PANEL','Proxy'],
                 #TicketFreeKey1 => ['RAS'],
                  },
         },
         # remove options (black list)
         #PossibleNot => {
         # possible ticket options (black list)
        # Ticket => {
                 #TicketFreeText1 => ['HUB','PANEL','Proxy'],
                # TicketFreeKey1 => ['DNS','RAS','WEB'],
                # },
        #},
 };
But it don't work because it display all the values in phone new 
ticket, where I enable this freetext
Please, Would somebody helpme
I apreciate your help
Antonio
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