Sir, Can you shoot me an email...Let me know what OS you are running, the version of OTRS and are you familiar with installing modules from CPAN? Thank you. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florent Guiliani Sent: Monday, January 09, 2006 9:04 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] No Permission! And in /var/log/httpd/errors_log I've got: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Need module! Traceback (32402): Module: Kernel::System::Main::Require (v1.1) Line: 44 Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Module '' not found! Traceback (32402): Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Need module! Traceback (32402): Module: Kernel::System::Main::Require (v1.1) Line: 44 Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Module '' not found! Traceback (32402): Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 Florent Guiliani a écrit :
Hi all,
I don't know what I've changed but when I click on 'Zoom' on a ticket in the queue I've got "No Permission!" even if I try with root@localhost (admin user)
What's wrong?
Florent,
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-- http://www.perinfo.com * Florent GUILIANI - Développement Système* 41, avenue Jean Jaurès - 67100 STRASBOURG /Tel :/ 03.88.44.96.00 /- Fax :/ 03.88.44.96.29 /E-mail :/ fguiliani@perinfo.com mailto:fguiliani@perinfo.com /Site Web :/ http://www.perinfo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/