Re: [otrs] Auto-reply as First Response Time

Hello Pedro, could you clarify your questions? I don't think I understand what you're trying to do. Regards, Andreas Am 26.07.2017 um 12:17 schrieb Pedro Lobo:

Hi everybody,

Is there any way to have the auto-reply associated with a specific queue count as the first response for "First Response Time", or is that against the way OTRS works?

Cheers, Pedro

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