Hi Nils, I have created a generic agent which is running evey 10 mins. I have specified that any tickets which have the state 'new' should be moved to the required queue. The sys log shows the agent running but the ticket is not moved into my queue. Are you able to suggest something else that I can do to move the ticket to my queue automatically. regards Alan ________________________________ From: otrs-bounces@otrs.org on behalf of Nils Breunese (Lemonbit) Sent: Tue 21/08/2007 13:25 To: User questions and discussions about OTRS.org Subject: Re: [otrs] ticketc owend by admin not queue agent Alan McKeown wrote:
Thanks for this. Is it possible to add this generic agent from the web interface?
Yes, please see the docs: http://doc.otrs.org/2.2/en/html/x1149.html Nils Breunese. -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean.