patrick.dillon@aleris.com wrote :
Thanks so much for the quick reply. I checked that setting and we are already using the "Dropdown" option for MoveType.
Any other suggestions?
Hello Patrick, I'm sorry, I have no other idea. The owner change is most likely due to ticket locking and unlocking. You must verify this and check who is doing the locking - the agents or the system (look at ticket history). It would be also interesting when the locking is done - immediately (-> automatism) or in certain intervals (-> GenericAgent) ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de