Hello,
I have updated my version of OTRS 2.3.3 to 2.4.5, everything is apparently OK.

I'm having some doubts:


When I answer a ticket, he automatically come with this status of "closed successful", and in fact it should be as "OPEN". How do I change it?

And also when I answer a ticket, a text is added to the message "SCALAR (0x82d7f6e4)", what is it?


TKS,
Rodrigo Corrêa

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