On Tuesday 27 Aug 2002 10:54, Martin Edenhofer shaped the electrons to say:
Hi Michael,
On Fri, Aug 23, 2002 at 05:30:51PM +0100, Michael Bielicki wrote:
(in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 93 during global destruction.
getting that all the time on latest CVS, and ...
Update the latest Kernel/System/DB.pm ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/DB.pm?rev= 1.19&content-type=text/plain ) and this Bug is fixed. .-)
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...').
Or do you need to select a special queue in the close ticket screen? The idea was to do ttwo things at the same time if a ticket goes to the RAW (unhandled) queue for eample. Being able to close it and sort it at the same time :)
Martin