Re: [otrs] SOAP troubles

Beste Arnold, Please note that I am NOT knowledgeable in PHP, but I've taken an example script I had and modified it a bit to demonstrate how you could create a ticket via SOAP from PHP: http://wiki.otrs-forum.de/index.php?title=Create_a_ticket_in_OTRS_from_PHP_v... Hope this helps, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS  at booth no. 12 from Nov 24-25, 2009! On Thu, Nov 19, 2009 at 9:33 AM, Markus Esche wrote:

Hi Arnold,

On Nov 18, 2009, at 5:28 PM, wrote:

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On Nov 17, 2009, at 2:05 PM, wrote:

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Can't call method "Dispatch" on an undefined value at /opt/otrs/bin/cgi-bin/rpc-example.pl line 33.

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I'm now at a point where I can create a new ticket via SOAP, but it gets no data (not even a TN if I look in the agent interface). PHP still gives me an error 'no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187'.

You may call $OTRS_HOME/bin/otrs.checkModules to see if Perl Modules are missing.

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I'm lost.... If I'm correct than the only change in OTRS is setting the SOAP user and password. I've also set these directly in the rpc.pl under $User and $Password (to be on the safe side). I'm running OTRS 2.4.5. Can someone post a small working script in PHP (preferred) or Perl, that just creates a new ticket?

Please have a look at this email: http://www.mail-archive.com/otrs@otrs.org/msg27899.html

hth Markus

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Markus Esche Customer Development

OTRS AG Europaring 4 94315 Straubing Deutschland

T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I:   http://www.otrs.com/

Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer

Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und erfahren Sie vom 24.-25. November 2009 mehr über OTRS an Stand 12!

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