On 29.03.2010 12:57, A.Richetti wrote:
> Hi to everybody.
>
> I'm valuating otrs as the appropriate tool for my company.
>
> I've installed it, configured and everything works well.
> I can create queues, customers, and tickets but now I need to change the
> default customer interface.
>
> I 'm requested to create a customer interface where the customer of a
> company could see
> the list of open tickets but not view the content of them.
> It's possible to do this kind of operation ?
> Could you be so kind to give me any hint or suggestion related to.
> I've read most of the faq but I wasn't able to find a solution, yet.
> If this is not possible, it would be ok for me to add some graph
> related to queue usage
> but this seems to be even more complicated.
> //Any help would be greatly appreciated.
> Thank you in advance.
>
> Alessandra Richetti
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