8 Aug
2008
8 Aug
'08
8:46 a.m.
Hi Loren,
What I'm looking for is the email that goes out to an agent when he/she is made the owner of the ticket via the 'Zoom'->'Owner' links in the ticket itself.
I've just spent some time hunting through the configuration and I don't think there's a switch for this anywhere. You can't turn them off. Try to check your logs and see if the notifications get sent. Then check your spam filter. -- Lars