I guess. But is the mere act of assigning the queue sufficiently repeatable that you don't want to explain this concept in a reply and just change queues separately?
Yes, it happens a bit. We're not a high volume site, but gets around 50-70 support tickets each day. I think one or two of them are moved into the evaluation queues, and the people responsible for doing it requested the automatic customer notification.
As far as I can see OTRS supports this. I just can't make it work. Any hints?