18 Nov
2010
18 Nov
'10
6:23 p.m.
Why do you mention the closed/proprietary VMWare and not KVM ? We're in the open source world...
Except we're not. OTRS is typically used in business environments, where KVM is not common, but VMWare is. I would find such a VM image very useful as well. It's a major pain right now to build a system using the distributor packages; it'd be much easier to have a "OTRS Now!" system to start with. (the Debian packaging right now is really, really busted if you expect to use the OTRS packaging system to install ITSM, etc...)