Re: [otrs] Customer view ticket status

Hello Stefan, Stefan Rother ha scritto:

Yes, you can say in the Queues, write a Email to customer if status changed.

Is that a Idea for you?

It's an idea, but I prefer customers can view ticket status in a web page also if they are not registered, for example http://url/customer.pl?Action=CustomerZoom&TicketID=XXX Something as customer.pl?Action=CustomerZoom&TicketID=XXX&Email=email@email.com Have you an idea? :) Thanks in Advance Best Regards