Re: [otrs] Does OTRS Support SLM process

16 Dec 2010

      Dear Sudhir,

OTRS of course has built-in functions to support SLM processes - even without having the ITSM suite installed!

Cheers, Nils

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project

On 16.12.2010, at 11:55, Sudhir Garg wrote:
...
Dear All,
Just wanted to know if OTRS supports SLM process of ITIL.
Is there any built-in functionality within OTRS for supporting SLM?
Appreciate early response.
Regards 
Sudhir
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