Yes that’s how it works. I’m not sure you do anything other than set up OTRS as documented. We map each queue to an email alias; not sure that’s even needed (with header filtering) so long as the ticket can be replied to and you are pulling mail in with OTRS via pop3postmaster.pl or equivalent.
HTH,
Andy
On 2/15/07 11:35 AM, "Amit Jain" <Amit.Jain@alepo.com> wrote:
Hello,
Can the customer directly reply to the ticket via email instead of using customer interface.? If yes what settings are to be done.
Regards,
Amit Jain
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
--