2006/3/25, Graham Leggett <minfrin@sharp.fm>:

Hi all,

Having just installed a new instance of OTRS, I installed and configured
it against a Postgres database, and after install I was able to log in
using the default root@localhost user.

I then tried to add the "CustomerUser' variable to the config file to
authenticate against LDAP. I am now unable to log in at all.

There are a number of points I could not find stated anywhere obvious in
the manual:

- There seem to be "admins", "agents" and "customers". Can you
authenticate all three against LDAP? Only customers against LDAP?

In fact there are only agents and customers. Admins are just agents that have admin rights.

For agents or customers you can choose the authentification backend (DB, LDAP or whathever)

For instance :

- DB for agents and DB for customers
- DB for agents and LDAP for customers
- LDAP for agents and DB for customers
- LDAP for agents and LDAP for customers

The manual imples only customers can be authenticated against LDAP, but
then when I turned on customer authentication, agent authentication
stopped working.

It should works. Agent backend and customer backend are separated. Are you sure you use the agent web frontend (and not the customer one)?

- If agent auth is supported against LDAP, how does the initial admin
user get set up (if any)? Must I create a user in my LDAP directory
called root@localhost? How do I create additional admins?

Before switching to LDAP you can create an agent account (which is yet in the LDAP backend) in the DB backend with the admin rights (add it in the admin group for instance). After switching use this account for OTRS administration.

- If basic authentication is switched on, which parts of the /otrs/
directory needs to be protected with basic authentication? The entire
directory? Only customer.pl?

I am using OTRS v2.0.4.

Regards,
Graham
--

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/