I need to know if there is some possibility to configure OTRS so customers can actually look at issues not owned by themselves.
Can you hard code a default (overridable) cc to an email addr ( mailing list archive)? We're new OTRS users. I just cc messages that I think are particularly useful (insightful, blazingly brilliant;-) to a searchable mailing list archive. Then later I mine it for what I now call "responses". I couldn't open the archive to visitors without the correspondent's consent, and it would be hard to keep track of that. [[We have FUN with OTRS !]] Sheryl At 07:02 AM 5/28/03, you wrote:
Hi Alex,
On Fri, May 23, 2003 at 11:14:06AM +0200, Alex Suzuki wrote:
I am evaluating OTRS for a company helpdesk, I need to know if there is some possibility to configure OTRS so customers can actually look at issues not owned by themselves. The idea would be that a customer
Each customer user can look at issues belonging to the own customer id.
first checks the most recently submitted issues, and if his issue refers to the same problem that was submitted a couple of issues before, the customer would not submit his issue, but just watch the progress of the existing issue.
Currently there is no option (without coding) to do so.
Alex
Martin
-