Hi Mikkel, Mikkel Nielsen schrieb:
Hi list!
When i choose to set a ticket as "waiting" and give in a date, how do i manage this ticket to be hidden until the given date?
This can be done easily... Do you know "pending auto"-state-type? If the pending-time is reached, $HOME/bin/PendingJobs.pl (called via cron) changes to state of the ticket automatically. You can use this for you. Add a new state, e.g. pending-review of type pending-auto. pending-review is not within the state listed under Ticket::ViewableStateType, so tickets of this state are now shown within Queue-view. Configure the pending-auto-mechanism under Ticket::StateAfterPending in that way, that the state of an overdue pending-review is changed to e.g. open (or add a new state "open-review" of type open). It's just configuration of OTRS do be done, no code-modification ;-) Bye, Alex
Btw. Is there a english forum and/or tecnical-faq for otrs somewhere?