Hi

I managed to figure out a workaround,

I observed that on each attachment link of the AgentTicketZoom view has a missing sessionID
Hence, whenever I click on the attachment link, I will need to re-authenticate.
I tried adding the sessionID at end of the attachment link found in the AgentTicketZoom.dtl extension file.  

The workaround seems to work.
Is this a bug ?

Please comment
Thanks

Xiaob

AgentTicketZoom.dtl,v 1.62.2.2
/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl

added on Line90 and Line158
......&Session=$Env{SessionID"}.....


89     <!-- dtl:block:TreeItemAttachment -->
90     <a href="$Env{"CGIHandle"}/$LQData{"Filename"}?Action=AgentTicketAttachment&ArticleID=$QData{"ArticleID"}&FileID=$QData{"FileID"}&Session=$Env{SessionID"}" title="$QData{"Filename"} - $QData{"Filesize"}" $Data{"Target"}><img border="0" src="$Config{"Frontend::ImagePath"}attach-small.png"></a>
91     <!-- dtl:block:TreeItemAttachment -->

157     <!-- dtl:block:ArticleAttachmentRowLink -->
158     <a href="$Data{"Link"}&Session=$Env{SessionID"}" $Data{"Target"} onmouseover="window.status='$JSText{"$QData{"Action"}"}: $JSText{"$QData{"Filename"}"}';return true;" onmouseout="window.status='';"><img src="$Config{"Frontend::ImagePath"}$QData{"Image"}" border="0" alt="$Text{"$QData{"Action"}"}" title="$Text{"$QData{"Action"}"}"></a>
159     <!-- dtl:block:ArticleAttachmentRowLink -->



On Tue, Mar 2, 2010 at 12:19 AM, Stephen Hall <steve@tarkie.net> wrote:
I am having this exact same issue.

2.3.4->2.4.7 upgrade
Centos 5.4 with apache/mysql

And when attachments are opened, you are redirected to login, and have to authenticate. Upon successful authentication, you are given the document.

In my case, i am using AD auth (2 x seperate AD's, with a DB fall back).

Any advice?

On 1 March 2010 15:51, ah xiaob <ahxiaob@gmail.com> wrote:
Hi

I just upgraded from version 2.3.4 to 2.4.7.
Most things work for me except , when I try to open an attachment on a ticket, it will be redirected to a login page.
I tried login , select a role then the attachment can be downloaded.

The previous version 2.3.4, didn't have this problem .
As clicking on the attachment will just open the document.

My system is running on CentOS 5.4 , apache and MySQL

Can anyone advice on this very bizarre problem.
Please help. Thanks

xiaob
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