Hello,

We use otrs 2.2.7 with different customers.

Each of the customer reaches the otrs with a different url
(e.g. customer1.ourservice.com, customer2.ourservice.com …)
By this way it was very easy to set different themes for the different customers and each customer gets ist own entry page.

Our problem is now to integrate the different customer-urls into the notifications. There should be a link to the ticket with the customers own url.

As the notifications ar generated globaly by the otrs we need to use some otrs notification tags.
As the different customer urls are related to the customer companies we tried to use the customerCompanyURL field for it.

But there seems to be no way to access the customerCompany fields in any way with notification tags without editing perl code that generates the tickets.

It would be nice to have a kind of FQDN per customer company and a way to access to it from within the notification.

Is that possible without editing perl code or the DB?

How do you solve such problems?

Thank you very much in advance,

Felix Schäfer
Systemingenieur

TietoEnator Deutschland GmbH
Telecom & Media
E-mail  felix.schaefer@tietoenator.com
Phone +49 (0)6196/9329-0

Düsseldorfer Straße 40
DE-65760 Eschborn

www.tietoenator.de

TietoEnator Deutschland GmbH, Düsseldorfer Straße 40, 65760 Eschborn
Geschäftsführung: Dr. Wolfgang Blume (Vorsitzender), Michael Graben, Walter Hübler, Heike Kohler.
Vorsitzender des Aufsichtsrates: Peter Lindgren
Sitz der Gesellschaft: Eschborn, Amtsgericht Frankfurt/Main HRB 75570

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