I’m sure this is really easy and I am just missing it -

I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to text and I would like it be HTML (for formatting, inline images, styles, etc…). I was under the impression that 2.4.4 allowed this.

Will keep browsing the manual.

 

Thanks

 

Nathan Campbell
Dallas Symphony Orchestra
                               

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