In the filter management module,one example is given like,
Match
Header 1:
Value:
Set
Header 1:
Value:
But in OTRS, the customer is only able to send to a particular queue and not to any particular mail id.
So how can such a filtering as mentioned above work where if the "To" is to a particular mail id (but usually it will be to a queue & not mail id)...it is forwarded/filtered automatically to a particular queue??...or is it possible??