Hi Steve, Thks a lot, this was the exact directive that we need to modify to achieve what we wanted to have. Big thks for your time and support. Laurent MINOST Steven Carr a écrit :
Laurent Minost wrote:
It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any configuration directive for this behaviour please ?
By default it will only stop showing unread messages when you reply to, add a note or in general do something with the ticket, you can modify "Ticket::NewMessageMode" and set it to "ArticleSeen" which will hide the notification once the message has been read.
Steve
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
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