Hi Denis, I think it's a bug that is cleared with the upcoming v2.2.3 (these days or even hours?). Bye, Alex Denis Jedig schrieb:
Hi all,
after upgrading to 2.2.2 and OTRS:ITSM 1.0.2 I am expiriencing a strange problem that I cannot set the service of a ticket anymore
To be able to set services at all, I had to populate the service_customer_user table beforehand.
After doing so, I am able to define a service and an SLA when I create a ticket. But after it's created, I am unable to change it anymore - neither using the "priority" form nor other means in the interface (we have Ticket::Frontend::AgentTicketNote->Service enabled). Looking at the trace of the underlying database, I can confirm that there is simply no UPDATE statement changing the service_id field of the ticket table when there should be.
Anyone any idea on what's going on?