Hello Robert,
Thankx for your info, but I still have a problem:
I just set my default anser like that
and the result is:
-
-
-
-
I didn't told you that I am using v1.3xCVS
Is there something that I should enable first in one of the config
files ?
Cheers
Daniel
Saturday, July 3, 2004, 8:41:22 AM, you wrote:
Robert> On Thursday, July 01, 2004 9:57 AM
Robert> Daniel Balan wrote:
Is there a way to put the ticket id also in the body ?
Robert> available options:
Robert> to get the first 20 character of the subject
Robert> to get the first 5 lines of the email
Robert> to get the from line of the email
Robert> to get the realname of the sender (if given)
Robert> to get the ticket number of the ticket
Robert> to get the ticket id of the ticket
Robert> hth,
Robert> Robert Kehl
Robert> --
Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
Robert> _______________________________________________
Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/
Robert> Archive: http://lists.otrs.org/pipermail/otrs
Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Robert> Support oder Consulting für Ihr OTRS System?
=>> http://www.otrs.de/
Robert> ----
Robert> This message has been scanned by BitDefender
Robert> and found to be clean.
----
This message has been scanned by BitDefender
and found to be clean.
