I hate to be such a newb, but mail configuration is new to me. I think
what your saying I should do is to copy /opt/otrs/.procmailrc.dist to
/etc/.procmailrc
I found that the path to PostMaster.pl is ./opt/otrs/bin/PostMaster.pl
And my the contents of /opt/otrs/.procmailrc.dist are as follows:
| formail -I "X-OTRS-ArticleKey1: Test" | formail -I
"X-OTRS-ArticleValue1: True!"
# --
# Example for assigning the "email domain as customer ID" automaticaly.
# --
#:0hc
#CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From:
//;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i'
#
#:0 fhw :
#| formail -I "X-OTRS-CustomerNo: $CUSTOMERID"
# --
# Backup of all incoming emails.
# It's always better to have a backup of all incoming emails!
# --
:0 c :
$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER
# --
# Pipe all email into the PostMaster process.
# --
:0 :
| $SYS_HOME/bin/PostMaster.pl
# --
# spool all the rest (which the PostMaster.pl can't process!)
# If the database is down or the PostMaster.pl exit was not '0'!
# --
:0 :
$SYS_HOME/var/spool/.
# --
# end of .procmailrc
# --
So I'm guessing that after copying .procmailrc.dist to /etc/.procmailrc
I need to edit ./procmailrc replacing $SYSHOME with the appropriate path
values. Or am I way off base here?
Thanks,
-Joel
----- Original Message -----
From: Jeff Baughn
You need to copy /opt/otrs/.procmailrc.dist to .procmailrc and make sure the procmail filters are set up to pipe your mail through the PostMaster.pl script.
Good luck!
-Jeff
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