Hi all, I’ve find here http://lists.otrs.org/pipermail/otrs/2009-October/028972.html http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to add links using the SOAP API. However, this is not documented in OTRS’ admin manual. And, looking at the code, I don’t see anything related to links in the “GenericInterface/Operation” folder: support@otrs:/opt/otrs/Kernel$ ls -l GenericInterface/Operation total 24 -rw-rw-r-- 1 otrs www-data 9087 Jan 26 2012 Common.pm drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Session drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Test drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Ticket support@otrs:/opt/otrs/Kernel$ So, I’m wondering if this is something really supported (by OTRS AG). Does anyone here knows? Regards, Cyrille