Hi Carinus, On So, Mai 21, 2006 at 10:56:55 +0200, carinus.carelse@mrc.ac.za wrote:
My conifg is listed from wha tI have read this should allow the TimeWorkingHours only to start counting time from mondya at eight but i have logged two test calls and on both the time start's immediately. Can anyone say why this is? have i forgot to enable something.
[...]
$Self->{'TimeWorkingHours'} = { 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17' ], 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17' ], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17' ], 'Sat' => [], 'Sun' => [] };
As written in the admin manual on http://doc.otrs.org only during the TimeWorkingHours tickets can escalate, be unlocked automaticly or reach the pending state. The age of a ticket is _not_ influenced by the time settings. So everything seems to work propperly on your system Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!