Your system message log should let you know whether the request is hitting the SOAP interface by logging the request as successful or a failure. Can you convince PHP to give you more info on the unhandled exception? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of arnold@ligtvoet.org Sent: Saturday, 21 November 2009 12:35 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SOAP troubles Hi, thanks for the continuing help!
* If you'd look in the OTRS log after you try to run the PHP script, do you find anything useful there?
Nope, nothing there. Assuming you mean the System Log in the admin interface.
* Are you sure SOAP::Lite is installed on the OTRS box _for the webserver user_? If you'd have installed it for instance using CPAN using your 'arnold' account, it would be available for that user only and not for apache. Please su to the webserver user and run otrs.checkModules again?
Switched to user www-data and ran checkModules. SOAP::Lite is installed for the webuser. To me it seems that the PHP parser is getting an answer in return which is formatted in such a way that it is not understood. Logic dictates that the first cause could be that the script can logon to the SOAP interface. I've set the user and password via the admin interface and also direct in /opt/otrs/bin/cgi-bin/rpc.pl under $User and $Pw. By now I have gone around it by just inserting straight onto the db using PHP and Mysql, however I would still prefer to have the soap interface working. Arnold. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/