It will only send out different replies if that's how you have
configured it. For example, if you just have 1 queue and both email
addresses filter into that queue then you are only going to have a
single autoresponse from 1 of the addresses. If you have 2 queues and
each email address filters into it's own queue then you can set the
autoresponse for each queue to the appropriate email address.
Steve
On 28 August 2012 21:00, Jean BROW
We have 2 different companys running on same OTRS version. Sometimes a customer send email to both companies at same time in the "to" felt. Shouldn't OTRS send out 2 seperate auto replay then from each e-mail addresse in the "to" felt?
Thanks
2012/8/28 David Boyes
You could check the Message-ID: field in the incoming message against a search of the current tickets in the OTRS postmaster code, but that would be very time-consuming for any volume of mail. I’d go with Gerald’s comment: tell them not to do that, and deprecate one of the two addresses and remove it in a systematic way (or turn one into an alias of the other if for some good business reason both still need to exist).
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