On 20 Jul 2005 at 5:28, Wes Plate wrote:
# LogModule # # --------------------------------------------------- # # (log backend module) $Self->{LogModule} = 'Kernel::System::Log::SysLog'; # $Self->{LogModule} = 'Kernel::System::Log::File';
Here you have it: you're using syslog! Your $Self->{LogModule} variable is pointing to syslog, not to a Log File...
...This makes me think that the log file is at /tmp/otrs.log, but it is not. Or am I using SysLog? (I don't know perl and unix all that well)
Syslog is a very useful thing. It's one of the first things you should learn about linux/unix, as it will allow you to diagnose lot's of problems ;)
When I search for "SysLog" I get (none of which look like OTRS logs)...
[root@support root]# find / -name "syslog" /var/lock/subsys/syslog /etc/sysconfig/syslog /etc/rc.d/init.d/syslog /etc/logrotate.d/syslog /etc/webmin/syslog /usr/libexec/webmin/caldera/syslog /usr/libexec/webmin/mscstyle3/syslog /usr/libexec/webmin/syslog
Probably, you can find it in /var/log/messages, but check /etc/syslog.conf to see all the files that syslog is logging to. You'll have many other things here, along with OTRS messages.
-- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
Regards, --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---