Assuming that your laptop runs Windows you can just download and run the Windows installer. That will also setup MySQL and a webserver, so you wouldn't have to worry about that.
After that I would manually configure a minimal setup: maybe you can create and use a test mailbox, define a few queues and a few users.
Please do try to keep the OTRS and modules version numbers aligned between the production and other environments, that is, unless you want to test a new version before installing it on production.

Regards and good luck
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Wed, Jan 14, 2009 at 12:14, bis <bis_d@yahoo.co.uk> wrote:
Michael that is a splendid suggestion! Actually I wanted to do that anyway but was intimidated as I have never installed a copy before. How do I set up a small, simple testing environment on my desktop?

Regards


--- On Wed, 14/1/09, Michiel Beijen <michiel@beefreeit.nl> wrote:

> From: Michiel Beijen <michiel@beefreeit.nl>
> Subject: Re: [otrs] Creating duplicate Customer Login screen
> To: "User questions and discussions about OTRS." <otrs@otrs.org>
> Date: Wednesday, 14 January, 2009, 10:42 AM
> The very best way to achieve this is to set up a separate
> test environment.
> You did not specify what kind of testing you want to
> perform; but generally
> you should separate testing and production activities if
> possible.
>
> One of the benefits of using open source software is that
> no one is going to
> bill you for licenses for an extra test or development
> environment;
> depending on the software you use this can be tens of
> thousands of dollars.
> If you want to set up a small development/testing
> environment you can run
> OTRS on your laptop if there is no other hardware
> available; it does not
> require a lot of resources so this is a viable alternative.
>
> Kind regards,
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Tue, Jan 13, 2009 at 19:22, bis
> <bis_d@yahoo.co.uk> wrote:
>
> > Hi my query is about the Login page for customers at
> /otrs/customer.pl
> >
> > What I want to do is to create a duplicate page with
> exactly the same
> > functionality, which can be logged in to through the
> front end by users etc.
> > for testing purposes
> >
> > How do I go about doing this?
> >
> > Thanks a lot
> >
> >
> >
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